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Coaching Guides Arriving Soon!
Thank you for your interest in Carnegie Coach. You can already find the Carnegie Coach podcast on the iTunes Store or Stitcher Radio. In early November, the weekly coaching guides will be found here,...
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Keep Calm and Carnegie On
Every week, I take our children to music class. My son Luke’s favorite song right now is “Train is a Comin’” and we sing and dance to it almost daily. The refrain of the song is, “Train is a comin’, oh...
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5 Ways to Help People Use Customer Names
We hear it everyday in our work. You’ve undoubtably heard it a million times, too. It’s one of the most common skill deficits people cite: I’m horrible at remembering people’s names. There are all...
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How to Be Grateful Without Sounding Insincere
I’ve received many certificates of appreciation, and other similar items of recognition over the years. At one point, I had acquired so many that I purchased a binder for them. Awhile back, I tossed...
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Are You Skipping This Critical Step in Developing People?
Like a lot of people, my first real job began with two weeks of training. Unlike a lot of people, the training never ended. My first employer had a massive commitment to the professional development...
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Would You Do This for Your Customer?
My first job with any real leadership responsibility was when I was 20 years old. I managed a team of students and a major part of an orientation program for my university. The first piece of required...
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How to Be Direct Without Offending
Years ago I had a boss whose nickname around the company was “the drill sergeant.” She had a reputation for being the kind of person who would be in your face the minute you screwed up. Others in the...
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3 Steps to Get to Know People Faster
Whenever we begin working with a new client in a training program, we work to involve that person’s manager in some of the initial planning. We’ve found over the years that when managers are involved...
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2 Ways to Avoid Death by PowerPoint
Several years ago, I attended a conference presentation that was a complete disaster. The presenter clearly had an agenda for what they wanted to talk about, but it didn’t follow what was billed on...
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How to Use Evidence to Defeat Doubt
Several years ago, I attended a dinner presentation at an association meeting. Two people were presenting together. Their slides were not fancy. There were audio issues early in the presentation that...
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Is This Simple Mistake Resulting in Missed Goals?
Years ago I heard the late Zig Ziglar ask his audience: Are you a wandering generality or are you a meaningful specific? It turns out that a lot of us tend to be wandering generalities: In the work we...
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Two Keys to Inspire Greatness
Are you listening to the daily, 5–10 minute Carnegie Coach podcast? Subscribe via iTunes or Stitcher or find recent episodes at the end of this article. Early this morning, I was listening to a podcast...
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7 Ways to Get Professional Development Funds
After a decade in the training business, I’ve seen a lot of people get funding for professional development and have also seen many people get turned down. While no two situations are alike, I’ve seen...
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3 Ways to Be More Approachable
In each of our own minds, we are wonderfully approachable. It’s ludicrous that someone would think that they couldn’t approach us with an issue. Other people are unapproachable. Certainly not you....
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How to Do Better in Salary Negotiation
It’s been well documented that, on average, women make less money than men for comparable positions and experience. Numerous studies have shown that many factors contribute to this. Sadly,...
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3 Ways to Start Your Next Presentation
Many have heard this advice when structuring a presentation: Tell ’em what you’re going to tell them. Tell ’em. Tell ’em what you’ve told them. The above encourages many people to begin presentations...
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4 Ways to Influence Employee Engagement
Employee engagement has been the buzz term for several years. While many leaders appreciate the importance of engagement, few of the leaders we speak with regularly have a sustainable action plan to...
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3 Skills the Best MBA Programs Teach
One of the most common questions we get from our clients in professional roles is, “What’s the value of participating in a course like Dale Carnegie vs. getting my MBA?” Both help leaders and...
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5 Ways to Navigate Organizational Change
Few workplace activities are more maddening, complex, frustrating, valuable, and potentially massively rewarding than getting a group of people to change their behavior. One of the most common...
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How to Maximize New Hire Performance
I recently received an email from a college senior who listens to the Carnegie Coach podcast asking how to start their career effectively. As I began to consider our response, it became apparent that...
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The Secret to Remembering Names
I’ve completely lost count of the number of times over the years that I’ve reviewed a description of the Dale Carnegie Course with a new client. However, almost every time that I do, the other person...
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7 Steps to Resolve Customer Complaints
You just got a nasty call from a customer. They’re upset and want you to immediately handle their issue. What to do? Here are the seven steps you should follow to resolve customer complaints, along...
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Do This to Be a Leader
A search on Amazon for the word “leader” returns 478,000 hits. Searching for the word “follower” returns only 28,000. While not everyone wants to be in a formal role of leadership, almost all of us...
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One Sure Way to Be More Authentic
This past weekend I was walking into a building as my daughter slept in the stroller. I came upon a group that was blocking the main aisle into the structure and couldn’t get around. I made the...
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What to Do When You’ve Lost Credibility
A few days ago, a friend emailed me about a problem at their company. One of their senior leaders had done something that lost credibility with a team. She was wondering what (if anything) this person...
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Assert Your Accomplishments Without Being Arrogant
A few days ago, a colleague and I were discussing why some professionals seem to always excel in their career growth, while many others struggle. Many factors contribute, but a significant one is how...
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5 Steps to Nail Tough Interview Questions
Last week, a Dale Carnegie Course participant reached out to us and said he was preparing for a big interview. He had received questions in advance and was wondering: What’s the best way to approach...
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How to Express an Opinion With Confidence
Have you seen someone make this mistake? You’ve been asked to give input to the customer or team on an important decision. Someone else in the room speaks up before you can contribute… And immediately...
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Help People Remember Your Name
It’s a noble thing to want to remember other people’s names better. In fact, it’s one of the core skills we teach in the Dale Carnegie Course. But, we want people to remember us too. There is a lot we...
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5 Steps for a Talent Development Strategy
After a decade in the training business, I’ve had many meetings with potential clients where the conversation started like this: We need leadership training for our people. Whenever my colleagues or I...
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When to Take the Job Nobody Wants
Like me, you’ve probably heard leaders advise that one way to get ahead in your organization or industry is to volunteer for the job that nobody else wants. I got to talking about this advice recently...
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Change This Word When Training People
A common question we get from our clients is, “How do I train a novice, without sounding condescending?” I’m often impressed with people who ask this question, because they recognize that people...
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1 Question to Help You Understand Anybody
Awhile back, I was talking with a potential client who wanted to help his team get better on their coaching skills. I started asking questions to better understand exactly what kinds of coaching...
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How to Maximize Vacations
Many times over the years, I’ve heard clients state some version of this: I can’t take vacation this year. This is no surprise, since Americans only take half of their paid vacation. Of those who do...
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5 Immediate Ways to Recognize People
A few weeks ago, I received this in an email from a Carnegie Coach listener: I would like some tips on how to do some reward and recognition for the team. I often struggle to find ways to recognize...
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Why You Want (and Need) Questions
Almost every time I’ve worked with clients on presentation skills training, a comment like this comes up: The presentation part I’m fine with — it’s the interruptions and questions from the audience...
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How to Build Your Network Without Networking Events
If you’re seeking a new job, wanting more industry exposure, trying to find more customers, or attempting to attract media attention, one of the first pieces of advice you’ll get is: “Attend...
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5 Ways to Be a Nicer Person
All things being equal, you’d likely prefer to be nice. Virtually nobody shows up with a goal to anger and intimidate. Yet, that’s exactly what’s perceived in many workplaces. When other people...
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5 Ways to Stand Out
You’ve worked in your organization awhile. You’ve done what’s been asked. You’ve made positive things happen. You feel like it’s time to start positioning yourself for more responsibility — or the...
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2 Secrets of Successful People
Yesterday, I received an email from one of our clients that included this: Keeping busy doing things that are not the most exciting, but necessary to understand. Therefore, I am taking it as a...
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Take the Red Pill
In the popular film “The Matrix,” the character Neo discovers that he’s been part of a fabricated world that, while simple and blissful, isn’t reality. In a key scene, he’s offered a choice between...
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How to Prep For an Important Chat
You finally did it. You nailed down an appointment with a key influencer in your industry, a respected leader in your company, or a potential, major client. Now what? A little preparation for an...
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4 Books to Maximize Your Influence
You’ve heard us recommend Dale Carnegie’s book How to Win Friends and Influence People many times. It’s the best place to start if you want in on the value of relationships with others — and how to...
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Do This With Your Emails
This email was sent from a person (a real, live person). Knowing that is for your benefit more than ours. Just last week, one of our clients shared how she reframed her entire perspective on...
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The Key to Better Performance Reviews
It’s that time of year again. Virtually nobody likes them: Performance reviews. Managers dislike reviews because they force difficult conversations. Employees don’t like reviews because they rarely...
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